We care about our products and naturally do our best to deliver them in top condition. However, it sometimes happens that an order gets damaged during transport or that something else happens that allows you to make a warranty claim. We offer a 30-day warranty under normal use. The warranty period begins at the moment the product is delivered. You can make your complaint known by sending an email to info@freyclothing.com. If possible, we request that you also include photos of the complaint as an attachment to the email. We will then respond as soon as possible, but in any case within 14 days.
If this does not lead to a suitable solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, it is also possible for consumers in the EU to report complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union's platform.
